Privacy statement

Data Controller

The Oslo Philharmonic Foundation, represented by the director, is the data controller for personal data where we determine the purpose of the data processing and the means used for this purpose. In this privacy statement, you can read more about the processing for which the Oslo Philharmonic is responsible.

If you have any questions about this privacy statement or the assessments we have made, or wish to receive or delete the personal data we have collected about you, you can contact us at webmaster@ofo.no.

When does the Oslo Philharmonic collect personal data?

We primarily process information about you in the following cases:

• You have purchased a ticket to one of our concerts or events.

• You have sent us an inquiry.

• You subscribe to our newsletter.

• You have responded to our feedback form following a concert or event.

• You have applied for a job with us.

• You visit our website www.ofo.no.

We may also receive information from others in the following cases:

• Du are a composer of a work performed at one of our concerts

• A job applicant has listed you as a reference

The Oslo Philharmonic uses an IT operating model that employs external suppliers for the operation and maintenance of our internal IT services, including ticket purchases, newsletter service, feedback forms, and video conferencing solutions. All infrastructure and data are located within the EU/EEA or in countries that achieve an adequate level of protection according to the decision of the EU Commission.

Visit to our website

Cookies

The Oslo Philharmonic analyzes user behavior, visit statistics, and activity on our websites by collecting cookies. These are small text files stored on your computer when you visit a website.

We categorize cookies into four types:

1. Essential
   Some cookies are essential for various services on our website to function. For example, cookies that store whether you have accepted cookies or not.

2. Preferences
   Many of our web pages exist in both Norwegian and English. Some cookies, for example, store whether you use the websites in Norwegian or English. These cookies are only stored if you accept them.

3. Statistics
   To understand how you use our websites, we collect anonymized information that shows us statistics about how you use our web pages. This includes where you scroll and click on the page, what time of day, and how often you visit each individual page. These cookies are only stored if you accept them.

4. Marketing
   We use cookies to provide more relevant and accurate marketing. These cookies are only stored if you accept them.

Consent is given or refused when you visit the website for the first time or if more than 365 days have passed since you gave your response.

Ticket Purchase

Processing of personal data in connection with the purchase of tickets at one of the Oslo Philharmonic's concerts

When buying a ticket, the following personal data is collected:

• First Name
• Last Name
• Address
• Postal Code and City
• Country
• Preferred Language
• Date of Birth
• Email Address
• Mobile Number
• Ticket Type (e.g., adult, student, senior, etc.)
• Time of Purchase
• Purchaser's IP Address at the Time of Purchase
• Purchase Location (online or sales office)
• Whether the ticket has been printed or not
• Gender
• Age
• Payment Method (e.g., VISA, Mastercard, Vipps, etc., but not card number)
• Whether the customer wishes to subscribe to our newsletter or not

The data processor for our customer data is Tixly.no, and customer data is shared with Oslo Concert Hall but not with others.

Hospitality Emails

Before and after each concert, hospitality emails are sent to all emails that have purchased a ticket and have not opted out of receiving marketing information from the Oslo Philharmonic.

Feedback Form

After each concert, all recipients of hospitality emails will have the opportunity to provide feedback on the concert they attended. Responding to the survey is voluntary.

When you respond to the survey, the following information is stored:

• Response Time
• Which concert you attended
• The individual responses to the survey

All responses are stored in a separate database operated by our data processor, Typeform. By responding to the survey, you agree that we process the information you provide in the response form.

Other Processing of Personal Data

Newsletter

The Oslo Philharmonic sends out newsletters to those who wish to receive them. This includes information about upcoming concerts, current news, and other relevant content related to our activities that are of interest to the audience.

If you want us to send you our newsletter by email, you must register an email address. This will only be used to send out newsletters. When you sign up for our newsletter, you consent to us processing information about you. We collect the following information:

• Email Address
• Full Name (if desired)
• Which emails you open and when
• Whether you click on a link in an email or not
• Preferred Email Client
• Approximate location you are in when you usually open the email

The information we collect is stored in a separate database operated by our data processor, Markethype, is not shared with others, and is deleted when you unsubscribe from the newsletter. You can unsubscribe by clicking the link for this in the newsletter, or by contacting us at webmaster@ofo.no.

Email

To perform our work tasks, we also use email. Emails we have received should be deleted when it is no longer necessary to retain them. We ask that sensitive content, such as payment information and personal data, not be sent by email.

Telephone

If you call our administration number (+47 22 01 49 00) or ticket office (+47 23 11 60 60), your number, the duration of the call, and when you called are stored. This information is stored by our data processor for telephony services, Phonero. The call log is stored for 14 days.

Your Rights

You can exercise your rights by sending us an email to post@ofo.no or a letter to:

Oslo Philharmonic Foundation
P.O. Box 1607 Vika
0119 Oslo
Norway

You are entitled to a response without undue delay, and at the latest within one month.

You have the right to access your own information

You can request a copy of all the information we process about you. Read more about the right of access (datatilsynet.no)

You have the right to correction of personal data

You can ask us to correct or supplement information that is inaccurate or misleading. Read more about the right to correction (datatilsynet.no)

You have the right to deletion of personal data

In some cases, you can demand that personal data about you be deleted. Read more about the right to deletion (datatilsynet.no)

Complaint about our processing of personal data

If you believe that the Oslo Philharmonic has not complied with your rights under the Act on the processing of personal data of Norway, you have the right to complain to the relevant supervisory authority. This is done by sending a complaint to the Norwegian Data Protection Authority.