About our infection control measures
We follow the authorities' guidelines to make it safe to go to a concert. Here you will find what you need to know before you attend one of our concerts this autumn.
The Oslo City Council has intensified the measures in the fight against the corona pandemic. Oslo Concert Hall is therefore making the use of masks mandatory in all public areas in the Concert Hall.
It is not mandatory to wear a face mask when sitting in your seat.
You must bring your own mask to the Concert Hall.
The mandate does not apply to children aged 12 and younger.
Before the concert
Feel free to arrive early, and keep at least one meter distance from others on your journey. The box office is open two hours before the concerts start.
The audience sits at a distance from each other, at least one seat in between, in a "chess pattern". Also those who come together must sit at a distance to maintain the pattern in relation to the rows in front and behind.
Markers will be installed to make it easy to practice the one-meter rule.
Hand sanitizer will be available, and contact surfaces will be thoroughly and frequently cleaned.
Wardrobes will be closed, outerwear can be placed on seats that are not used.
There will be no pre-concert talk in Glasshuset before the concert.
Changes in the program
There may be program changes in relation to the original scheduled programs. See each concert in our concert calendar for the program at your concert.
There will be no intermission in the concerts.
Food and drink
If you would like to order food, we recommend ordering in advance via this link by 12:00 on the day of the concert. Alcoholic beverages are recommended pre-ordered due to infection control rules, but can also be purchased at the tables via QR code and Vipps. The serving takes place in Glasshuset, which is then considered a place of service, with the requirements for infection control that apply elsewhere in Oslo, e.g. with respect to the one-meter rule and masks.
Tickets bought before the summer
If you bought your ticket this autumn, you can use the ticket as usual.
There will be a need for a switching of seats to allow as many people as possible to experience the concerts, and to ensure that everyone is at a safe distance.
Everyone who bought a ticket before the summer will well ahead of the concert be contacted by email or letter, where you will receive new tickets according to the new seating plan. You may find that your concert day has moved. There will be information about this in the email / letter.
(Those who get new tickets must expect to sit in different seats to those originally reserved, in accordance with the infection control rules. We do our utmost to place the audience as close to their original seats as possible. If you have several tickets next to each other (in the same name) you will be placed together (but with one empty seat between each audience member). For people who normally sit together, each with their own tickets, we can not guarantee that you will be seated next to each other.)
If you have not received any information when the concert is approaching, contact us by email at firstname.lastname@example.org or by phone on 23 11 60 60.
If we become aware of a possible case of infection in one of our concerts, we will immediately notify the municipal chief physician, who is responsible for initiating infection detection. Those who have been in the vicinity of the person who is infected will be contacted directly by the health service, but we in the Oslo Philharmonic will in any case notify everyone who had a ticket for the concert in question that there has been a possible case of infection.
In the event that infection tracking becomes necessary, you will have to provide contact information for your companion(s) if you have purchased more than one ticket.
If you have been in contact with someone infected with Covid-19 or have symptoms yourself, it is important that you stay at home. Contact us (at email@example.com) to get your tickets refunded.
Infection control for the orchestra
Of course, we take infection control very seriously for our own employees as well. With regard to the orchestra, an exception is given to the one-meter rule in the Covid-19 regulations, but we maintain the rule as far as possible, e.g. by extending the podium at many of the concerts. We also practice strict infection control rules backstage and at rehearsals.